Successful order of your DSL connection

Thank you for your order. This service provides you with a phone line and internet connection.

We will arrange the activation date with your old provider and send you a separate email with this information. Generally speaking, activation will take place four weeks after this email at the earliest.

Here’s some more information on what happens next:

A telecoms technician will visit your home to activate the connection. It is vital that someone is home on the day of the appointment (between 8 am and 1 pm for DSL connections) to listen out for the doorbell.

Key questions about the technician’s visit:
How can I postpone the visit?
Why is a telecoms technician coming to my home?
What do I need to do on the day of the technician’s visit?

Information on the next steps:
When and how do I receive my login data?
When do I get my ordered router?

Customer satisfaction is important to us. Contact us with your questions and comments by emailing support@easybell.de or calling 030/80 95 1001.