Your activation date and login data for your DSL connection

We’re delighted that you chose easybell to be your provider.

The date for switching connection technologies has been confirmed.

To see the date, please look in your email.

Here’s some more information on what happens next:

A telecoms technician will visit your home to activate the connection. It is vital that someone is home on the day of the appointment between 8 am and 1 pm to listen out for the doorbell.

Key questions about the technician’s visit:
Why is a telecom technician coming to my home?
What do I need to do on the day of the technician’s visit?
What do I do if the technician doesn’t come?

Please note that following activation it can take up to 24 hours for your connection to reach full broadband speed.

If you have ordered a router you will receive this from DHL closer to the activation date. The router is preconfigured with your login data. All you need to do is plug it in and you’ll be online straightaway.

If you are using your own router then you can use your DSL connection with the following login data:

• User name: Please look in your email.
• Password: Please look in your email.

You will receive your phone number one to two days at the most after successful activation.

We won’t send you the SIP password via email to protect your security. You can view the SIP password in our customer portal under Phone system/Settings. Please use your customer number (which you can find in your email) and your selected password to login.

If you need help setting up your router at home, we can offer you the service of our partner Cervis at an extra cost: Find out more

Customer satisfaction is important to us. Contact us with your questions and comments by emailing support@easybell.de or calling 030/80 95 1001.