Your activation date and log in data for your DSL

  Your old provider and Deutsche Telekom has confirmed activation of your connection for the plan. To see the date of activation, please check your email. We look forward to welcome you to easybell soon.

Please note that it can take several time to get the full bandwidth.

A telecoms technician will activate the connection.
So someone needs to be at home on the day of the appointment between 8 am and 1 pm to give the technician access.

Questions about the technician’s visit:
How can I reschedule the visit?
Why does a Telekom's technician need to come to my home?
What do I need to do on the day of the technician’s visit?
What can I do if the technician doesn’t come?

If you have ordered a router from us:
You will receive the router approximately two days before the activation date. It’s preconfigured with your log in data. All you need to do is plug in and start browsing the web and making calls straightaway.

If you are using your own router:
You need to enter the internet log in data and phone log in data into your device. Help for configuring various terminals can be found in our help centre.

Internet log in data

• User name: Please check your email.
• Password: Please check your email.

Phone log in data

• User name: your SIP user name
• Registrar: sip.easybell.de

We won’t send you the SIP password via email to protect your security. It can be found in our customer portal via Phone functions/Settings. Please use your customer ID (which you can find in the email) and your selected password to login.

If you need help setting up your router at home, we can offer you the service of our partner Cervis (extra cost): Find out more

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Customer satisfaction is important for us. If you've got any questions or comments, please contact us via support@easybell.de or call 030/80 95 1001.