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Confirmation of termination for your previous connection address

You have asked us to terminate your contract at your old place of residence..

The connection at the new address will run under a new customer number, which will be sent to you in a separate e-mail.

For organizational reasons, you will receive a new rental router at the new location. If you did not select a router in the relocation order despite a need for one, simply contact us.

Please be sure to return the previous router within one week after the deactivation of the old connection. You can have free return voucher in the DHL returns portal. You'll find the link in the original email.

You will still have access to your bills and itemized bills for your old connection address under for six months. Please remember to download all the documents you need in time.